Have a question about your extended vehicle warranty? Curious about the plans we offer? Seeking a quote? Contact our knowledgeable team today! They’ll help you discover automotive peace of mind!
Email:
info@autopom.comPhone:
(800)724-8141Office Address:
22651 Lambert St. Suite 102, Lake Forest, CA 92630Mailing Address:
22365 El Toro Rd. #411 Lake Forest, CA 92630Office Hours:
(Temporary hours due to COVID-19 precautions)
Monday – Friday: 9:00 AM – 4:00 PM PST.
Closed Saturday & Sunday
We’re Here To Help – Contact Us Today!
See what our clients say..!
Don’t take our words, take theirs.
Mayank Pandey
15:40 15 Feb 21
I don't endorse many companies , however my experience with Autopom is simply awesome, specially their CEO Mike .
On first occasion when I needed them, they paid my repair bill ( PCV hoses , turbocharger coolant pulp ) and I just paid my deductible.
Now, when I have moved to Canada, I am able to use the warranty couple of times with Dealership and other BMW specialist.
I don't have words to praise the professionalism patience and courtsey of each Autopom individual I have interacted including Mike/Dacey and Alexis.
I do endorse Autopom whenever someone asks me personally or on BMW forums.
Keep up the good work!!!
Ian White
19:35 11 Feb 21
I had an issue with the administrator of my claim denying the claim for dubious reasons. I reached out to my sales rep, Darcy. Mike Jones, the CEO of the company reached out to my to understand my concern and personally wrote the benefit administrator to urge them to reconsider. I appreciate his actions and service after the sale. Due to his assistance, I was able to come to a understanding with the benefits administrator.
David Canez
21:47 02 Feb 21
Last year (2020) I opted to purchase vehicle warranty from AutoPom due to my original vehicle warranty expiring on my BMW 650. During the course of the warranty, luckily I only had to use it once before trading my vehicle this month. I highly recommend AutoPom for your extended vehicle warranty needs. I purchased the Platinum package and was well worth it. I shopped around but most places were not knowledgeable on the product that they sell and Trevor with AutoPom was very knowledgeable on the extended vehicle package that would fit my needs and vehicle. Keep up the great work AutoPom! I wish I could give them more rating stars...
Crystal Heard
19:50 31 Jan 21
I bought this warranty for my daughter's MINI COOPER, I myself am a BMW owner an I know how the cost of repairs can add up, I did a lot of research before choosing a company because I wanted a full coverage warranty that would allow me to bring my car to a MINI dealer. I was very happy when I found this warranty because it stated you had your choice of repair facilities so I purchased the platinum plan and I thought I was good to go, until a year down the road when I actually needed it. I took my car to the dealer and was basically told that they would not cover the repairs suggested by the dealer. I had a head gasket leak and the dealer wanted to replace the whole thing and they said they would only replace the cover and pay for just half the labor, thus leaving me with not only my $200 deductible but the other half of labor and a bandaid on something that was obviously leaking because something was wrong with it and it needed replacing. They suggested I could bring it to one of their contracted shops and have them fix it instead of MINI that way I would not have to pay the labor rates, but again it still would not be fixed properly, it would only be covering up the main problem and now with non OEM parts.... For the price I paid for this warranty I am very disgusted and only a 30 day money back guarantee, Buyers Beware!
Jeffrey Brown
13:50 30 Jan 21
AUTOPOM REALLY DELIVERS ON THEIR WARRANTIES
Although we have been very lucky in terms of service on our most recent Range Rovers, we decided to purchase extended warranties just in case we had an issue prior to trading them in for the new model. The search for the most comprehensive and reliable extended warranty though, was not the easiest of tasks given that there were many options in the market. Numerous companies, including some of the largest names on television, promise the most comprehensive policies and hassle free service, but after reading hundreds of reviews, it was clear that many of the companies do not stand behind their guarantees. After a long and exhaustive search and although their reviews were actually great to begin with, we took a leap of faith and selected AutoPom.
AutoPom has several different plans, but because Range Rovers are notorious for costly repairs when something does go wrong, we selected the EFG platinum plan, which I was told is as close to the original factory warranty as possible. After a little more than 2 years into extended warranty and despite the fact that my wife’s car is barely ever driven and still only has 26,000 miles on it, we heard a strange noise coming from the engine and therefore decided to send the car in to be checked out. The Range Rover repair facility provided a long list of required repairs totaling just over $18,000 and mentioned that they would contacting AutoPom directly to start the claims process.
Because of the huge costs involved, AutoPom sent out an inspector to survey the vehicle and it was the inspector’s expert opinion that the vast majority of the items on the list were unnecessary since most were in perfect working order. I contacted the service department and AutoPom to discuss the discrepancy and quickly realized what might have been going on. Suffice to say, I was furious that the repair shop seemed to be attempting to take advantage of me and the warranty company by running up the cash register with numerous items that appeared to be unnecessary. That issue has already been resolved appropriately.
In the end though, there were three or four items that were actually necessary, the total cost of which was approximately $5000. AutoPom covered everything exactly as they promised they would before I purchased their warranty and stood behind their promises without delay or denial. Additionally, the fact that they sent their own inspector out to survey the vehicle before the repairs started served as an important check because had I not had an advocate with them, I could have unfortunately been the victim of a large bill that was almost entirely unnecessary. I wanted to also mention that when the claim started, I had no issues reaching their team and I was even able to speak with the owner of the company who very generously, offered to step in and assist me with the situation.
If my memory serves me correctly, I believe the total cost of the warranty was about $3500 for three additional years and it has obviously already paid for itself 1 ½ times over. I could not be happier with the AutoPom guarantee and their very professional, knowledgeable and courteous team who were in my corner looking out for my interests as well, from the moment they were contacted.
If you are in need of an extended warranty, you should consider my review of AutoPom as a truly real life and honest firsthand experience of their wonderful company!
Jef Karchin
21:33 08 Jan 21
I bought an auto pom policy for my Altima. They were very easy to deal with and help me with the auto shop
Joshua Fine
18:10 24 Nov 20
extended warranties has always been a sketchy type of warranty.I thought Autopom was one of the more reputable. I was told purchasing the platinum policy would cover anything but wear and tear items on the vehicle. When you read the policy more closely you realize what few items it really does cover. It does not cover anything related to airbag or electrical components relating to any restraint system. I would highly discourage anyone from purchasing an extended warranty
Karla Rambo
16:36 22 Oct 20
They are the worst warranty company i have ever dealt with! I took my Dodge Charger in to the shop to get the water pump checked out because it was make a loud squealing noise..turns out the bearings were bad and the water pump needed to be replaced. Autopom sent an inspector to the shop and he determined that is was a bad seal so that's all they will pay to replace. Even though the shop showed him the bad pulley bearing he said it still works so they won't replace it. Wow! I have never heard of that! If the water pump goes out while I'm driving I risk more damage to the motor that they probably won't pay to fix either.
UPDATE: I got a call from "the owner" (not sure if it was or wasn't) and he was able to clear up the confusion with the adjuster. I was very surprised and pleased with the timeliness of the resolution after I spoke with him. I hope I have a better experience from the get-go next time I need them but am satisfied with the end result.
Bruce McQuillen
00:58 21 Aug 20
Mike from autopom! is great. I had an issue with my warranty administrator for my extended car warranty that I originally bought through autopom! The issue was not with autopom! in any way, but after contacting Mike, he responded to me immediately and took things into his hands to work with the administrator and get things resolved. I highly recommend autopom! if you are looking for an extended warranty. Extremely professional and courteous! You don’t see service like this very often.
Ali Weigel
02:12 13 Aug 20
First time here, but they did a great job and only charged me for the actual time they worked on my vehicle. First time my bill came in under the estimate. Highly recommended from my other mechanic also. Great people!
Christian David
19:39 22 Jun 20
Car United is their 3rd party claims insurance they are probably the rudest and the worst company to deal with when it comes to claims involving your vechicle. They have no regard for customer service, or helping the customer. They make sure to tell you this over the phone that they're really not there for you but the company. Mario is a manger in this division he is one of the rudest manager, and has no respect for customers. Autopom would be better off with a different buisness to represent their car services
Emily
05:09 02 Jun 20
Colgan Martin was responsive and professional. He provided the rate information for Mechanical Break-Down Insurance that was much more comprehensive and less expensive than that offered by the dealer. I went with Colgan and Auto Pom.
Ellen Rosten
05:07 02 Jun 20
Colgan Martin was responsive and professional. He provided the rate information for Mechanical Break-Down Insurance that was much more comprehensive and less expensive than that offered by the dealer. I went with Colgan and Auto Pom.
Paolo Gaudiano
13:07 10 May 20
I just purchased a used car and wanted to get an extended warranty. Having had issues in the past with extended warranties, I took the time to do significant research, and I ended up calling four different companies for quotes. Right off the bat, I found Autopom to be the most professional and courteous of the lot. The team member, Dacey, was extremely pleasant. No pressure, very friendly, very clear in her explanations, answered all my questions and offered what sounded like the best value for my money. I ended up buying the car on Saturday afternoon, and by the time I was all done it was late afternoon in California where Dacey is based. She answered the phone anyhow, and immediately set me up.
Time will tell whether this is as good of a deal as, it seems, but certainly in terms of the initial experience this was outstanding.
Deirdre Peterson
00:45 09 Apr 20
Had issue with warranty administrator and Mike of Auto Pom did what anyone who truly understands “real customer service” stepped in and went above and beyond to make it happen. I would HIGHLY recommend him & his company. Thank you Mike for being a man of your word! So many don’t these days and that’s so sad to say. I’m glad to be your customer! Keep up the honorable service!
Richard Orser
02:23 25 Mar 20
Most affable, responsive & helpful insurance agent (for any type of insurance) I have ever encountered. Highly recommended.
Rebecca Ingram
11:26 17 Mar 20
Dacey was very professional and made me feel at ease knowing I am making the best decision
ANGELA SYPHERS
21:17 04 Mar 20
We couldn't be more pleased with the quality of service from Mike when we needed it most. He fought for us and made sure that our claim was handled the it should have been. Thanks again, Mike, for all your help when we didn't know where to turn. You & Autopom! ROCK!! Great Job!!
lisette zaratemaliikapu
01:19 27 Feb 20
Alexis was very nice, informative and helpful in finding the best plan for my car's extended warranty. I'm a happy customer 😊
Arsenio Uy
22:38 30 Dec 19
Best value for a comprehensive service package. Rep (Dacey) was very responsive. Quoting through sign-up was a breeze. Thanks!
mark haan
00:16 18 Dec 19
Sounded knowledgeable when answering my questions. I felt comfortable getting the policy.
Duane Mathes
03:55 01 Nov 19
I worked with Dacey and she was great and very helpful. Had to leave a message and she called back within a very reasonable time. No pressure just good customer service.
mike singleton
21:04 24 Oct 19
Very quick in responding to a quote plus they give you an actual quote without having to talk to someone. No other company does that. Customer service is outstanding thus far
John Timothy
19:59 15 Oct 19
Dacey was precise and accurate with a quote and policy purchase for our vehicle. I had a great experience. Thank you!
John Davis
23:13 14 Oct 19
Quote process was easy and fast. Lisa was very easy to work with. Price was very reasonable, and is ultimately backed by Mercury Insurance, a well-known and reputable insurance company.
Bob Jones
01:42 22 Sep 19
Worked with Lisa to get extended mechanical coverage for my 2012 GMC 2500HD. Lisa was great to work with, very knowledgeable and answered all my concerns. I felt no pressure to sign up and feel that the comprehensive coverage for the quoted price was a good value. I would rate 4 1/2 stars only because of the requirement to drive 1000 miles before policy will activate. It will probably take 2-3 months. Lisa was definitely 5 stars!
Mike Godwin
20:53 12 Sep 19
Recently bought a used car from a rental car sales agency I was interested in an extended warranty but after some research I was not happy with the one offered by the agency.
I contacted AOTOPOM and quickly received a quote by email and contact consultant detail. Consultant Trevor answered all my questions with great patience and did a great job. I ended up buying a policy. Everything happened with great ease.
Albert Mundy
15:14 04 Sep 19
Dacey was incredible. Her patience and customer service is out of this world. I have yet to utilize this warranty but a close friend with a premier vehicle has great things to say about them.
Christopher Morales
21:27 03 Sep 19
She did great! Very professional and patient for the sale. She did not hound me like many other place that quoted me. This is the right way to prospect a sale!
Thomas Murlless
20:08 08 Aug 19
So far so good. I hope I will not have to use it but the initial process went smoothly. Dacy did an excellent job with the initial process.
Fuyun Ling
21:20 05 Aug 19
Easy quoting and sign up. Good pricing. The agents are knowledgeable. Need to see how the insurance work out.
Ramon Glasgow
23:32 26 Jul 19
The first agent didn't have the best people's skills, but Dacey hooked me up. She's super nice and extremely personable. Appreciate her a lot! Thank You.
John T
17:04 18 Jul 19
Easy, efficient and reasonably priced. Very pleased and if the plan works as was outlined, I'll be ecstatic. Hopefully, I may never need it so will give a final review in 5 years.
David Canez
02:43 16 Jul 19
The experience I had with Trevor from autopom was fantastic. Trevor was very professional and explained in great detail my package for my vehicle. I highly recommend autopom for your vehicle warranty needs.
Ernie Gomez
23:51 12 Jul 19
Recently signed up for protective services with autopom and Lisa was the coverage consultant helping me. She made everything very simple and easy to understand and also answered any questions I had along with following up with me via email and a scheduled phone call. Most definitely would recommend to anyone looking for great hassle free coverage.
Gerry Twomey
21:27 28 Jun 19
Just signed up, got a great plan for a low down payment and Lisa Dennault was great, very professional. I would recommend this to anyone who has an older car and needs extra protection.
j rubin
22:19 27 Jun 19
Super easy process. Dacey had answers to all my questions (and I had a few) and she wasn't the least bit pushy. Will 10/10 use autopom! again.
